Job Description
Technical Operations Manager Location: Omagh, Northern Ireland Reports to: CTO Role Purpose The Technical Operations Manager is responsible for the day-to-day leadership and performance of the service desk function, ensuring high-quality IT support is delivered to our clients in line with agreed Service Level Agreements (SLAs). The role will lead a team of approximately 14 technical staff across service desk, infrastructure, cloud services, networking, and cyber security, driving service excellence, customer satisfaction, and continual service improvement. Key Responsibilities Team Leadership & Management Lead, manage, and develop a team of 14 technical staff across multiple disciplines Conduct regular 1:1s, performance reviews, and coaching sessions Manage resource allocation, scheduling, and workload balancing Support recruitment, onboarding, and training of new staff Foster a high-performance, customer-focused team culture Build a culture of accountability, ownership, and continuou...