Job Description
Role Summary We are looking for a Technical Presales Consultant – Digital Workplace Services to drive solutioning and technical engagement for enterprise customers. The role bridges Sales, Solution Architecture, and Delivery, supporting RFP responses, client presentations, and end-to-end workplace transformation solution design. The ideal candidate should have strong expertise in Service Desk, EUC, ITSM, Modern Workplace, Automation & AI-driven support, along with experience in enterprise managed services solutioning. Key Responsibilities • Engage with customers to understand Digital Workplace requirements. • Design scalable and cost-effective solutions across: o Global Service Desk (L1/L2/L3) o End User Computing (EUC) o ITSM tools (ServiceNow, BMC, Freshservice, etc.) o Microsoft 365 & Collaboration platforms o Automation & AI chatbots • Lead technical workshops and discovery sessions. • Own technical responses for RFPs/RFIs/RFQs. • Develop solution architecture, SOW, transition plan...