Job Description
Hire Resolve's client, a leader in niche automotive diagnostic and accessory products, is seeking a Technical Product Support Specialist who is a tech‑savvy problem‑solver with a passion for motorcycles and a knack for providing exceptional support to join their team in Somerset West.
Responsibilities
- Providing outstanding technical product support to our diverse customer base.
- Identifying and reporting on customer support trends to drive product enhancements.
- Contributing to the improvement of our support delivery services and exploring new methodologies.
- Assisting with fleet maintenance (motorcycles).
- Managing and maintaining office technical infrastructure.
- Testing software to ensure optimal performance.
- Managing the company's online presence and contributions on technical forums.
Minimum Requirements
- Customer Support: 3-4 years
- Information Tech...