Job Description
Location: Philippines & Colombia
Employment Type: Full-Time
We are hiring high-performance Technical SaaS Support Specialists to join a fast-paced, highly technical customer support team supporting an innovative AI-driven SaaS platform used by financial professionals.
This is NOT a basic customer service role.
We are looking for sharp, technically capable support professionals who thrive in fast-moving environments, communicate exceptionally well, and can quickly grow into advanced support responsibilities.
Our environment is best suited for people who enjoy:
• solving technical problems
• working in high-volume queues
• thinking critically
• learning complex systems quickly
• owning customer outcomes
What You'll Do
• Handle high-volume customer support across chat, email, and voice
• Troubleshoot technical ...