Job Description
Nexon’s Service Delivery team employs a robust service management framework aligned with ITIL best practices, ensuring transparency and effective oversight of operations. This guarantees that all critical service activities are seamlessly coordinated and delivered according to established service level agreements.
The appointed Technical Service Delivery Manager (TSDM) acts as the primary liaison, fostering strong client relationships and driving proactive issue management, regular technology reviews, governance, and continuous improvement initiatives.
The TSDM is responsible for facilitating technical operations, troubleshooting, and managing service performance, including monitoring service metrics, overseeing contractual matters and billing, and ensuring adherence to governance protocols—all to maximise customer satisfaction.
In this position, you will be responsible for:
- Maintaining key client relationship, first point of cont...