Job Description
**JOB DESCRIPTION – Technical Service Engineer (1-Year Contract)**
ESSENTIAL DUTIES AND RESPONSIBILITIES
Equipment Maintenance and Repair: Execute depot repairs and iNet SaaS exchanges for gas detection systems, ensuring strict compliance with product specifications.
On-Site Services and Equipment Commissioning: Conduct on-site surveys, training, demonstrations, and commissioning of portable gas detection equipment. This includes sensor calibration, docking station installation, and other connected safety implementations.
Cross-Department Collaboration: Work closely with Sales, Customer Service, and CSRM departments to align on customer needs, escalate critical issues, and drive their resolution.
Process Optimization and Implementation: Implement and optimize customer onboarding, training, and support processes in line with global standards and regional requirements.
Sales Opportunity Identification: Identify and act upon upsell and...
ESSENTIAL DUTIES AND RESPONSIBILITIES
Equipment Maintenance and Repair: Execute depot repairs and iNet SaaS exchanges for gas detection systems, ensuring strict compliance with product specifications.
On-Site Services and Equipment Commissioning: Conduct on-site surveys, training, demonstrations, and commissioning of portable gas detection equipment. This includes sensor calibration, docking station installation, and other connected safety implementations.
Cross-Department Collaboration: Work closely with Sales, Customer Service, and CSRM departments to align on customer needs, escalate critical issues, and drive their resolution.
Process Optimization and Implementation: Implement and optimize customer onboarding, training, and support processes in line with global standards and regional requirements.
Sales Opportunity Identification: Identify and act upon upsell and...