Job Description
One of our clients, a leading medical device company, is currently recruiting a Technical Service Engineer on a permanent basis. This is a newly created role, established to provide dedicated support to customers across Victoria.
Reporting to the Director, you will serve as the first point of contact for technical issues. Your responsibilities will include day-to-day troubleshooting, complaint resolution and handling. This position involves a mix of remote and on-site support, with regular travel across Victoria.
Your key responsibilities will include:
- Acting as the primary technical contact for customers
- Providing end-to-end support, including technical troubleshooting, complaint handling, and coordination of replacements
- Conducting regular on-site visits across Victoria.
- Maintaining an active log of open customer events, ensuring consistent follow-up and timely resolution
- Supporting legacy device i...