Job Description
Technical Service Manager
An experienced Technical Service Manager is required to lead and optimise a technical services department, ensuring high-quality support, repairs, and network performance. This role focuses on service excellence, SLA delivery, team leadership, and continuous improvement across technical operations.
Requirements
- Strong technical background in electronic systems and network infrastructure
- Proven experience in a technical management or leadership role
- Experience in service delivery, repairs, and commissioning environments
- Strong knowledge of quality control and process improvement
- Ability to manage SLAs, turnaround times, and customer satisfaction
- Experience in team leadership, performance management, and staff development
- Strong analytical, reporting, and problem‑solving skills
- Ability to manage stock control, risk, and operational processes <...