Job Description
The Technical Service & Support Intern will work closely with the Technical Services team to support daily operational activities and ensure efficient resolution of company and client issues. This role will act as a liaison between customer-facing teams, Quality, Product Management, and Customer Service, contributing to the continuous improvement of service processes across LATAM.
Essential Duties And Responsibilities
- Gain a solid understanding of TSV repair shop processes, internal and external customer requirements, compliance standards, complaint handling, and data mining techniques.
- Support activities related to Technical Service and Support Operations, including warranty and out-of-warranty repair workflows.
- Prepare and present operational reports to management, providing insights that support key business decisions.
- Provide spare parts sales support to the LATAM sales team, helping ensure appropriate stock levels at dist...