Job Description
**Job Summary:**
Provide technical support for less complex service related issues.
**Key Responsibilities:**
Serve as technical support resource providing diagnostic support on less complex warranty and non-warranty repair events. Formulate and direct less complex repair plans. Document the results of diagnostic and repair actions in the appropriate database clearly and concisely. Manage the escalation of complex requests to the appropriate level of support. Assists with diagnostic support and escalation process improvement activities. Maintain knowledge and technical understanding of current products and new products. Promote Cummins Service capability and service programs to increase sales.
**Competencies:**
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique ...
Provide technical support for less complex service related issues.
**Key Responsibilities:**
Serve as technical support resource providing diagnostic support on less complex warranty and non-warranty repair events. Formulate and direct less complex repair plans. Document the results of diagnostic and repair actions in the appropriate database clearly and concisely. Manage the escalation of complex requests to the appropriate level of support. Assists with diagnostic support and escalation process improvement activities. Maintain knowledge and technical understanding of current products and new products. Promote Cummins Service capability and service programs to increase sales.
**Competencies:**
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique ...