Job Description
Roles and Responsibilities
Technical Services – Post Launch Support & Troubleshooting is very critical to handle ‘LIVE’ escalated technical issues. They need to be channelized properly as special report/feedback to Research & Development (R&D) through Central Quality Assurance (CQA). Also such technical reports are after-effect of exhaustive troubleshooting, which has to be handled and guided. Service Executives (Dealer) escalate technical issues to Territory Manager-Service who in turn seeks guidance from this profile.
Responsibilities
P - Productivity: Optimum productivity to deal with Product issues and resolution of escalations
Product escalations to be supported with resolutions.
Any other New Model escalations tyo be supported with resolutions
Q - Quality: PFR draft creation for product improvement. Ensuring post cut-off part failure intimation, and coordination with backend for production vehicles