Job Description
Be the key technical expert in FGPP at Finastra for customers facing payment issues and solutions in production. Leverage your hands-on FGPP experience and analytical skills for troubleshooting and configuration.
As a Subject Matter Expert in Global Payment Plus at Finastra, you will act as the main technical resource for addressing FGPP challenges. Your role encompasses triage, case analysis, and customer-facing technical call leadership. Utilize your functional knowledge and configuration expertise to manage escalations from L2 and provide high-level support.
Key Responsibilities:
• Analyze and triage FGPP issues thoroughly
• Collaborate with L2 teams in escalated cases
• Conduct root cause analysis and recreate failures
• Configure FGPP setups, profiles, and rules
• Lead technical conversations during customer calls
Requirements:
• Minimum 3 years of FGPP experience
• Proven background in issue resoluti...
As a Subject Matter Expert in Global Payment Plus at Finastra, you will act as the main technical resource for addressing FGPP challenges. Your role encompasses triage, case analysis, and customer-facing technical call leadership. Utilize your functional knowledge and configuration expertise to manage escalations from L2 and provide high-level support.
Key Responsibilities:
• Analyze and triage FGPP issues thoroughly
• Collaborate with L2 teams in escalated cases
• Conduct root cause analysis and recreate failures
• Configure FGPP setups, profiles, and rules
• Lead technical conversations during customer calls
Requirements:
• Minimum 3 years of FGPP experience
• Proven background in issue resoluti...