💼 Full-Time Position

Technical Solution Lead – ServiceNow GenAI

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Lenovo
📍 Bengaluru, Karnataka, India
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Location
Bengaluru, India
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Posted
June 04, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Description and Requirements

Role Overview

We are hiring a Technical Solution Lead – ServiceNow GenAI to drive the design, development, and deployment of AI-powered solutions on the ServiceNow platform.

This role is accountable for owning AI use cases end-to-end, from identifying opportunities to delivering production-ready solutions. The individual will work closely with Offering Managers, Architects, and business stakeholders to translate real problems into scalable AI-driven workflows.

Key Responsibilities

AI Use Case Ownership

  • Identify, evaluate, and prioritize high-impact AI use cases across ITSM and CSM
  • Define business value, feasibility, and data readiness
  • Drive execution from PoC → Pilot → Production rollout

    • ServiceNow GenAI Solution Design

  • Design and implement solutions using:Now AssistPredictive IntelligenceVirtual AgentFlow Designer and...