Job Description
We are seeking a skilled and dynamic Technical Solutions Engineer to join our team and play a critical role in deploying, supporting, and optimizing our platform solutions. This position requires a blend of technical expertise, problem‑solving skills, and project‑management acumen to ensure the seamless operation and exceptional performance of our solutions in both lab and customer environments.
What you will do
- Technical Support & Maintenance:
- Provide onsite and remote technical assistance and troubleshooting for platform users.
- Perform routine maintenance, POS integration, and issue resolution to enhance platform performance.
- Product Performance:
- Take ownership of platform performance, driving improvements through proactive monitoring and issue identification.
- Customer Engagement:
- Interact with customers to gather feedback, understand needs, and p...