Job Description
Elevate your career as a Technical Specialist with CDW, providing essential second-level client support in cyber security. Focus on network, information, and endpoint security while analyzing complex system issues.
In this role, you'll leverage a strong technical foundation to tackle cyber incidents and system bugs while offering 24/7 support. You'll engage with clients and vendors, analyze operations deeply, and utilize your expertise to improve service delivery and client trust.
Key Responsibilities:
• Resolve support requests continuously, ensuring timely responses
• Escalate unresolved technical issues to senior team members
• Analyze operating system issues and handle system crashes
• Conduct troubleshooting and packet captures for incidents
• Provide knowledge transfer on low-complexity problems
Requirements:
• Bachelor’s degree or 3-year diploma in related fields
• 1 year of security experience in client environments
• At least two intermediate-l...
In this role, you'll leverage a strong technical foundation to tackle cyber incidents and system bugs while offering 24/7 support. You'll engage with clients and vendors, analyze operations deeply, and utilize your expertise to improve service delivery and client trust.
Key Responsibilities:
• Resolve support requests continuously, ensuring timely responses
• Escalate unresolved technical issues to senior team members
• Analyze operating system issues and handle system crashes
• Conduct troubleshooting and packet captures for incidents
• Provide knowledge transfer on low-complexity problems
Requirements:
• Bachelor’s degree or 3-year diploma in related fields
• 1 year of security experience in client environments
• At least two intermediate-l...