Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and—through their work—can make an impact on the industry.
What You’ll Do
- Lead and update the ticketing system within established SLAs, prioritizing critical tickets and assessing impact severity to the business.
- Provide on‑site and remote technical service support, installation, configuration, and problem resolution in Windows, Apple/Mac, and network environments.
- Diagnose mechanical, hardware, software, and system failures and determine the most cost‑effective and timely repair resolution.
- Maintain a sophisticated understanding of IT hardware repair and OS management at all levels.
- Identify methods to improve customer support by evaluating current processes, procedures, and technology.
- Coordinate support and repair activities with select third‑party vendors.
What We’re Looking For
- 3+ years of experience...