Job Description
Job Summary
- Handles inbound and outbound contact channel activity and other cases in an efficient manner and drives achievement of team SLA goals
- Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our soft skill & technical call coaching model, and drives customers to a positive outcome
- Demonstrates strong problem-solving skills, along with advanced knowledge of IDEXX products and services, providing highly effective technical troubleshooting to customers and internal stakeholders
- Is able to work independently and as part of a team, engaging our customer-facing ecosystem and other resources
- Primary responsibility is to provide inbound and outbound contact channel support and other requests for support, providing highly effective technical troubleshooting and product knowledge to customers and internal stakeholders ...