Job Description
About the job Technical Support Administrator
The Technical Support Administrator acts as the intermediary between the control room, support team, and the technical support coordinator.
Role OverviewThe Technical Support Administrator acts as the intermediary between the control room, support team, and the technical support coordinator.
Key Responsibilities Safety, Health, and Environment Participate and comply with SHE requirements as outlined in the Health, Safety, and Environmental Policy. Maintain good housekeeping to ensure all work areas are neat and tidy. Ensure that all electronic equipment is powered off before leaving for the day. Report any unsafe acts or broken equipment to the supervisor. Customers Ensure customer satisfaction, including addressing queries from management and all clients who contact the company via phone or email. Business Processes Answer technical support desk calls regarding alarm concerns, including maintenance and repair issues. Act...