Job Description
Job Description
The role of technical support advisor is really important to us. You will be responsible for the triage and resolution of customers technical queries providing feedback both to the client and other internal departments. Required to learn both our software and hardware products you will develop an understanding and the ability to analyse issues as reported.
We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm.
Your responsibilities day to day will be…
- Working through tickets on our CRM system with emphasis on good customer contact with phone or email, ensuring they are kept informed at every stage of the resolution.
- Complete detailed checks of accounts providing accurate feedback direct to clients and also other business areas.
- Build good relationships with internal stakeholders including customer service, installations, onboarding, and complaints.
- Have...