Job Description
As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats – troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences.
Essential Functions/Core Responsibilities
Provide prompt and accurate technical support to customers via phone, email, and chat.
Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products
Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways.
Document and escalate unresolved issues t...