Job Description
A leading organisation is seeking a Technical Support Agent to join their Technical Support Department. The ideal candidate will have previous technical contact centre experience and the ability to troubleshoot technical issues efficiently while delivering excellent customer service. This role requires a proactive, adaptable, and results-oriented individual.
? Key Responsibilities
Manage customer faults and queries effectively via the CRM system to minimise downtime.
Apply technical knowledge when troubleshooting system faults and customer queries.
Utilise the National Central El...