💼 Full-Time Position

Technical Support Agent L2

🏢
EWS Group
📍 lahore, punjab, Pakistan
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Location
lahore, Pakistan
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Posted
June 03, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Overview

Tier 2 Technical Support Agent – Constellation Payments Division: Constellation Payments delivers secure, scalable, and innovative payment processing solutions for merchants and partners. We work closely with merchants, developers, and internal teams to ensure reliable and seamless payment experiences.

Key Responsibilities

  • Serve as the primary escalation point for complex issues escalated from Tier 1 technical support.
  • Diagnose and resolve issues related to payment gateways, APIs, webhooks, tokenization, and transaction processing.
  • Analyze logs, API requests, and transaction data to identify root causes and recommend effective resolutions.
  • Work closely with Engineering, QA, and Product teams to investigate issues and drive timely resolutions.
  • Assist merchants and partners with system integrations, SDK configurations, and implementation best practices.
  • Update internal documentation and knowledg...