💼 Full-Time Position

Technical Support Analyst

🏢
Onico Solutions
📍 Brampton, Ontario, Canada
📍
Location
Brampton, Canada
📅
Posted
June 05, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Technical Support Analyst

The Technical Support Analyst is responsible for providing technical support via phone, email or deskside for our client’s end users and systems.


Responsibilities

  • Provide analysis incidents and/or a solution to it in order to restore service

  • Perform remote troubleshooting, installation and repairs using remote support tool

  • Communicate degraded and interrupted services (to client) along with providing alternatives for continued operation.

  • Administer and maintain end user accounts, permission, and access rights.

  • Ensure network connectivity of all workstations

  • Monitor performance of manageable key infrastructure components such as file and print servers, printers, routers, switches & hubs.

  • Move, add and/or update end user technology-related devices which include updating Configuration Items

  • Populate and administer knowledge base and other ...