Job Description
Technical Support Analyst, Digital Solutions (4-Month Full-Time Contract, Potential Extension)
About The Role
The Technical Support Analyst, Digital Solutions is responsible for providing timely and effective resolutions to end-user productivity issues related to IT-serviced computer operations. This includes diagnosing problems, guiding users through issue resolution, communicating technical solutions in user-friendly language, conducting end-user training when necessary, and documenting all issues and solutions in the IT call‑tracking system. This position requires onsite work at the London, Ontario office during regular business hours.
Success in this position correlates directly with building and fostering strong relationships based on a reputation of trust, reliability, and integrity with GTel’s Damage Prevention Technicians, Managers, and customers.
Accountabilities
- Resolve end-user IT issues, such as password reset,...