Job Description
The Elevator Pitch
Evolv is looking for a Technical Support Associate to join our steadily growing team. In this role you will interact and support customers, partners and field service engineers. Acting as a trusted advisor in Evolv’ s technology. We help keep people of all ages safe in schools, hospitals, stadiums and more. You will be helping keep people safe by supporting Evolv Express, weapon detection system, including our cutting-edge data analytics portal.
Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing?
In the first 30 days, you will:
+ Participate in our new hire training orientation
+ Participate in our technical product training session
+ Learn and understand the product, and product issues enough to assist with customer support.
+ Shadow the rest of the support team working on customer issues.
+ Assist with scheduled remote system upgrades ...
Evolv is looking for a Technical Support Associate to join our steadily growing team. In this role you will interact and support customers, partners and field service engineers. Acting as a trusted advisor in Evolv’ s technology. We help keep people of all ages safe in schools, hospitals, stadiums and more. You will be helping keep people safe by supporting Evolv Express, weapon detection system, including our cutting-edge data analytics portal.
Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing?
In the first 30 days, you will:
+ Participate in our new hire training orientation
+ Participate in our technical product training session
+ Learn and understand the product, and product issues enough to assist with customer support.
+ Shadow the rest of the support team working on customer issues.
+ Assist with scheduled remote system upgrades ...