💼 Full-Time Position

Technical Support Consultant

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Altera Digital Health (India) LLP
📍 Pune, Maharashtra, India
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Location
Pune, India
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Posted
June 05, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Position Summary

We are seeking a Technical Support Consultant to provide application and technical support for the TouchWorks EHR platform. This role is responsible for troubleshooting client issues, managing support cases through ServiceNow, and collaborating with internal teams to deliver timely resolutions.

The ideal candidate will have experience in healthcare IT support, strong troubleshooting skills, and the ability to work effectively in a fast-paced client-facing environment.

Key Responsibilities

  • Manage and resolve technical support cases for the TouchWorks EHR application using ServiceNow
  • Troubleshoot application, database, integration, and performance-related issues
  • Support EHR workflows, configurations, and healthcare-specific functionalities
  • Investigate SQL, SSL certificates, and connectivity-related issues
  • Collaborate with development and infrastructure teams to resolve complex problems
  • Main...