Technical Support - Contract

Job description

Technical Support - Contract



Our client is expanding our talented technical support team to provide expert assistance on Motorola’s advanced camera products—large-scale, military-capability cameras that protect and secure critical environments. If you thrive in a technical role that challenges your problem-solving skills and allows you to collaborate closely with engineers, this is your chance to make an impact while working in a dynamic, growth-oriented company.



What You’ll Do:

Provide second-line technical support to customers via phone, email, and live chat for Motorola’s flagship camera systems.

Diagnose and troubleshoot issues related to software, firmware, and hardware—such as zooming problems or operational glitches—working collaboratively with engineering teams if necessary.

Manage support cases within SLA frameworks using CRM tools, ensuring prompt and professional servic...