Job Description
Interview mode : Weekend Walkin drive (Face to Face )
Date : 06-May-26 ( Saturday )
Role : Service Desk Trainer
Experience : 4 to 10 years
Location : Bengaluru
Key words :Computer skills
Customer support
Problem-solving and troubleshooting abilities
Team management, Reporting
Desired Competencies (Technical/Behavioral Competency)
- Strong analytical, communication, and presentation skills;
precise written documentation - Experience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness
- Ability to identify/diagnose issues, categorize/record deviations, and advise on corrective actions
- Problem-solving with coaching mindset;
collaborate with Lead for upskilling and productivity - Time management;
multi-tasking;
work with minimum supervision an...