Job Description
We are seeking a motivated L2 Support professional with 1 to 2 years or more of experience to join our dynamic team.
In this role, you will provide Level 2 technical support, troubleshoot hardware and software issues, and ensure reliable IT operations for our clients.
Key Responsibilities:
+ Provide timely and efficient Level 2 support for hardware, software, and network issues.
+ Diagnose and resolve complex technical problems escalated from Level 1 support.
+ Document support activities and solutions in the ticketing system.
+ Assist in system installations, configurations, and upgrades.
+ Collaborate with other IT teams to ensure seamless service delivery.
+ Maintain IT infrastructure by performing regular maintenance and updates.
Requirements
Qualifications:
+ 1 to 2 years of experience in technical support or a related IT role
+ Bachelor's degree in Computer Science, Infor...
In this role, you will provide Level 2 technical support, troubleshoot hardware and software issues, and ensure reliable IT operations for our clients.
Key Responsibilities:
+ Provide timely and efficient Level 2 support for hardware, software, and network issues.
+ Diagnose and resolve complex technical problems escalated from Level 1 support.
+ Document support activities and solutions in the ticketing system.
+ Assist in system installations, configurations, and upgrades.
+ Collaborate with other IT teams to ensure seamless service delivery.
+ Maintain IT infrastructure by performing regular maintenance and updates.
Requirements
Qualifications:
+ 1 to 2 years of experience in technical support or a related IT role
+ Bachelor's degree in Computer Science, Infor...