💼 Full-Time Position

Technical Support Engineer- ESG (Bilingual English and Spanish)

🏢
Sophos
📍 Brazil, Brazil, Brazil
📍
Location
Brazil, Brazil
📅
Posted
June 06, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Role Summary

As a Technical Support Engineer, you will have the opportunity to support our customers and learn cutting-edge technologies in the dynamic software security space. 

What You Will Do


  • Provide Sophos customers with Technical Support within the defined parameters of Sophos Support Services including customers with defined SLAs, with a focus on quality and customer satisfaction, covering our Network products

  • Provide advanced troubleshooting via remote sessions to modify customer’s environment towards a resolution that includes, but is not limited to: Installation issues, best practice configuration, network troubleshooting, Windows, Linux, Mac and Unix OS configuration.

  • Handle technical escalations within team response/resolution targets

  • Ability to work weekend and on-call shifts on a rotational basis

  • Provide Team Leader or Manager feedback about Technical Support procedures and polic...