Job Description
Join a dynamic team in Toronto as a Technical Support Engineer specializing in Integrations. Focus on complex troubleshooting for platform and integration issues in a hybrid work model.
This role offers an advanced support opportunity, collaborating closely with engineering and cross-functional teams. You will engage deeply with authentication processes, scripting, web services, and databases, ensuring effective problem resolution. Candidates should possess strong diagnostic skills, enabling impactful customer advocacy and platform reliability improvement.
Key Responsibilities:
• Provide advanced technical support to user and admin teams
• Resolve escalated issues from first-line support effectively
• Diagnose reliability and design issues systematically
• Collaborate with engineering for root-cause solutions
• Document resolutions for internal and customer reference
Requirements:
• Proficient with Web Services and APIs (SOAP, REST)
• Knowledge of networki...
This role offers an advanced support opportunity, collaborating closely with engineering and cross-functional teams. You will engage deeply with authentication processes, scripting, web services, and databases, ensuring effective problem resolution. Candidates should possess strong diagnostic skills, enabling impactful customer advocacy and platform reliability improvement.
Key Responsibilities:
• Provide advanced technical support to user and admin teams
• Resolve escalated issues from first-line support effectively
• Diagnose reliability and design issues systematically
• Collaborate with engineering for root-cause solutions
• Document resolutions for internal and customer reference
Requirements:
• Proficient with Web Services and APIs (SOAP, REST)
• Knowledge of networki...