💼 Full-Time Position

Technical Support Engineer-II

🏢
Dover India Innovation Center
📍 bengaluru, karnataka, India
📍
Location
bengaluru, India
📅
Posted
June 04, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

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Designation: Tech Support Engineer-L1

Education: B.E/B.Tech/BCA/MCA/BSC/MSC/B.com

Experience: 2-5 Yrs

Location: Bangalore

Role & Responsibilities:

This role is a customer-facing position that supports the companys mission by delivering the highest level of customer service and support by maintaining high availability to engage with customers primarily through Voice - Tech Support process.

Your Key Responsibilities:

  • Actively participates in support of incoming calls 
  • Continuously demonstrates a truly empathetic concern for customer issues
  • Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers.
  • Quickly identifies escalations and creates expectation alignment with customers
  • Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to re...