💼 Full-Time Position

Technical Support Engineer-II

🏢
Dover India Innovation Center
📍 Bengaluru, Karnataka, India
📍
Location
Bengaluru, India
📅
Posted
June 04, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

.

Designation:Tech Support Engineer-L1


Education: B.E/B.Tech/BCA/MCA/BSC/MSC/B.com


Experience: 2-5 Yrs


Location: Bangalore


Role & Responsibilities:


This role is a customer-facing position that supports the companys mission by delivering the highest level of customer service and support by maintaining high availability to engage with customers primarily through Voice - Tech Support process.


Your Key Responsibilities:

  • Actively participates in support of incoming calls 

  • Continuously demonstrates a truly empathetic concern for customer issues

  • Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers.

  • Quickly identifies escalations and creates expectation alignment with customers

  • Documents issue details, troubleshooting steps, and resolutions with pinpoint level d...