Job Description
Job Title: Technical Support Engineer - Integrations
Location:San Diego, CA
Onsite: This position will also require onsite presence weekly on Wednesday and Thursday at the San Diego office.
Duties: Overview:
- Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
What you will do in this role:
- Be a Customer Advocate providing support to users/administrators of our platform
- Understa...