Job Description
Overview
We are seeking a technically strong Technical Support Engineer - Integrations to provide advanced (Tier 2 / Tier 3) support for complex platform, integration, and infrastructure issues. This role focuses on diagnosing and resolving problems that could not be addressed by first-line support and requires deep troubleshooting skills across authentication, integrations, web services, scripting, and databases.
The successful candidate will act as a customer advocate , working closely with platform engineering, software engineering, and cross‑functional teams to isolate root causes, resolve incidents, and improve platform reliability and user experience.
This role is ideal for a hands‑on technical professional who enjoys complex problem‑solving, understands how enterprise platforms work end‑to‑end, and can clearly communicate technical findings to both technical and non‑technical stakeholders.
Location: Toronto, ON (Hybr...