Job Description
Exp: 6 Months – 3 Years
Location: Chennai – Ambit IT Park
Primary Responsibilities Include:
- Respond promptly, courteously, and knowledgeably to technical support inquiries
- Provide top-tier support to all customers with a goal of first call resolution
- Educate customers on system installation/use, and assist in troubleshooting
- Utilize prior customer support experience to enable customer success and happiness
- Use problem-solving skills to solve customer issues and address concerns
- Outbound calls to current customers to address issues, when needed
Skillset
- High school diploma or general education degree (GED);
- 6 Months to 1 year experience in Technical Support or Customer Support Environment
- Proven success in a phone-based customer service or call center position
- Ability to understand and determine root cause...