🎯
Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Lead and manage a team of first-line technical support specialists, providing guidance, coaching and mentoring to ensure high levels of customer satisfaction.
- Monitor and evaluate team performance, identifying areas for improvement and implementing strategies to enhance productivity and service delivery.
- Respond to and resolve complex technical support queries, troubleshooting hardware and software issues.
- Escalate unresolved issues to the appropriate specialists and follow up to ensure timely resolution.
- Document and maintain comprehensive records of all technical support activities.
- Continuously seek to improve processes and procedures to enhance the efficiency and effectiveness of the technical support function.
- Collaborate with other teams and departments to ensure a seamless and integrated approach to IT service delivery.
Qualifications
- Proven experience as a technic...