💼 Full-Time Position

Technical Support Engineer (L2)

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Miratech
📍 Kyiv, Kyiv city, Ukraine
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Location
Kyiv, Ukraine
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Posted
June 19, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

We are looking for a Technical Support Engineer (L2) to join a team supporting an AI-powered conversational platform. The solution combines Python-based backend microservices running on AWS, a modern web application, and real-time voice technologies to deliver intelligent customer interactions. You will handle escalated support tickets from L1, troubleshoot complex platform issues, and work closely with L3/L4 engineering when deeper fixes are required — while also contributing to knowledge assets and operational documentation.

Responsibilities:

  • Handle escalated L2 support tickets — investigate, reproduce, and resolve complex platform issues including logic failures, integration errors, and prompt/workflow malfunctions
  • Perform root cause analysis and document findings in defect reports and troubleshooting guides
  • Maintain and update runbooks and knowledge base articles based on recurring i...