Job Description
Site Reliability Engineer
Site Reliability Engineer (or technical support engineer) is a senior technical support role within the Cohesity support organization. The position is based in our local support centre, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible.
How you'll spend your time here
- Respond to customer inquiries (voice or other digital communications) for an assigned product(s) within a Technical Support Engineer environment.
- Provide technical support to Cohesity customers, partners, and field support staff with varying levels of support maintenance entitlements, focusing on diagnosing, troubleshooting, and debugging Cohesity software and hardware, including cloud platforms.
- Continuously develop technical skills through learning and supporting a platform that brings together availability, protection, and insights ...