Job Description
We are looking for a technical support professional.
Job description
First Point of Contact for Technical Assistance
- Provide initial support to end-users experiencing issues with desktop and laptop hardware and software, as well as network-related problems.
- Assist with issues related to mobile devices and other peripherals.
Troubleshooting on Windows and Mac OS Platforms
- Diagnose and resolve issues on Windows and Mac OS operating systems, as well as on mobile devices running iOS and Android.
Hardware and Software Configuration and Adjustment
- Configure and adjust desktops, laptops, hardware, software, printers, mobile phones, and peripherals according to end-user needs.
Application Installation Guidance
- Provide detailed instructions for application installation, ensuring users complete the process successfully.