Job Description
Job Summary
We are looking for a proactive and technically skilled Technical Support Engineer to handle field and remote support activities, coordinate with internal teams and vendors, and ensure smooth IT infrastructure and hardware/network operations across retail and logistics environments. The role involves significant field travel and hands-on troubleshooting.
Key Responsibilities
1. Helpdesk & Ticket Management
- Coordinate with Retail Helpdesk for ticket updates, tracking, and closure
- Ensure timely resolution of incidents within SLA
- Follow up on pending or escalated tickets
2. Vendor & Escalation Management
- Coordinate with vendors for issue resolution and service requests
- Escalate critical technical issues as per defined escalation matrix
- Ensure vendor compliance with service qua...