💼 Full-Time Position

Technical Support Engineer (VoIP & UCaaS)

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KMC Solutions
📍 national capital region, national capital region, Philippines
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Location
national capital region, Philippines
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Posted
May 30, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Overview:

  • Work Condition : Hybrid work at One Ayala, Makati (3 days on-site & 2 days WFH)
  • Work Schedule: Fixed night shift (9PM to 6AM)
  • VoIP/UCaaS Mastery: 3+ years in a Telco or Product-based business (direct customer troubleshooting, not internal IT)


The main responsibilities of a CUSTOMER CARE SPECIALIST include:

Support Activities:


I. Technical Support & Ticket Management:

  • Provide comprehensive technical support: Respond to customer inquiries via email and chat, diagnose and resolve technical issues, and escalate complex problems to Level 3 or Product teams. Act as a liaison between engineering, customer success, and sales on technical issues affecting our customers.
  • Manage ticket lifecycle: Monitor incoming support tickets, prioritize based on severity and impact, provide timely updates, and ensure adherence to Service Level Agreements...