Job Description
We are looking for a knowledgeable and customer‑focused Cooling / Air‑Conditioning Technician or Engineer to provide remote (telephone‑based) technical support for computer room and data center cooling applications.
In this role, you will act as a key technical reference for our customers, leveraging your solid experience in the cooling industry — particularly with DX and chilled‑water systems — to support both pre‑sales and post‑sales activities. You will contribute to delivering reliable, high‑quality solutions while ensuring a positive and professional customer experience throughout the full engagement lifecycle.
What will you do:
- Provide technical support and guidance to customers via telephone and email
- Assist customers with product selection, system design, and troubleshooting
- Attend appropriate quality conference calls
- Collaborate with the sales team to provide technical expertise during the pre‑sales process