Job Description
**Important IT Consulting Company Seeks**:**Job Description**:**Requirements**:- Bachelor's degree in Systems, Computer Science, or a related field.
- Minimum of 3 years of experience in technical support and customer service.
- Knowledge of ITIL methodologies.
- Experience with ticket management systems, preferably ServiceNow.
- Advanced knowledge of G Suite, Microsoft Office, and Power BI.
- Familiarity with ERP systems (Navision and SAP preferred).
- Skills in infrastructure, Citrix, VPN, and Microsoft 365.- Excellent communication skills and customer orientation.
- Ability to work under pressure and solve problems effectively.
- Intermediate to advanced English (minimum B2 level required).
**Responsibilities**:- Provide first-level technical support to global users, managing tickets according to established priorities and procedures.
- Assist users with technical issues related to hardware, software, communication lines, access, and passwo...