Job Description
Role Summary:
We are looking for a motivated Technical Support Executive to provide operational and application support for business-critical systems, including payment processing and fraud management platforms. The role involves incident handling, troubleshooting, ticket management, and customer communication, with responsibilities aligned to L1 and L2 support levels based on experience
.
Key Responsibilitie
- s:
Act as a point of contact for technical incidents and service reque
- sts Manage tickets end-to-end, ensuring SLA adherence and proper documentat
- ion Perform application and transaction-level troubleshoot
- ing Monitor payment and fraud systems and identify anomal
- ies Handle production incidents, root cause analysis, and resolution upda
- tes Use SQL for data validation and issue investigat
- ion Collaborate with Engineering, Product, Network, and Infrastructure te
- ams Identify opportunities for automation and AI-driven improveme
-...
We are looking for a motivated Technical Support Executive to provide operational and application support for business-critical systems, including payment processing and fraud management platforms. The role involves incident handling, troubleshooting, ticket management, and customer communication, with responsibilities aligned to L1 and L2 support levels based on experience
.
Key Responsibilitie
- s:
Act as a point of contact for technical incidents and service reque
- sts Manage tickets end-to-end, ensuring SLA adherence and proper documentat
- ion Perform application and transaction-level troubleshoot
- ing Monitor payment and fraud systems and identify anomal
- ies Handle production incidents, root cause analysis, and resolution upda
- tes Use SQL for data validation and issue investigat
- ion Collaborate with Engineering, Product, Network, and Infrastructure te
- ams Identify opportunities for automation and AI-driven improveme
-...