Job Description
Title:Service Desk Management Executive
Location: Hyderabad (Work From Office)
Job Type:Full-Time
We are hiring experienced resources for aService Desk Managementrole with a leading multinational company in Gurgaon. This role involves managing service desk functions, acting as a single point of contact for service users and customers, and delivering customer support across multiple channels including human, digital, self-service, and automated platforms.
Location: Hyderabad (Work From Office)
Job Type:Full-Time
Industry:IT Service Desk / Customer Support
Job Description:
We are hiring experienced resources for aService Desk Managementrole with a leading multinational company in Gurgaon. This role involves managing service desk functions, acting as a single point of contact for service users and customers, and delivering customer support across multiple channels including human, digital, self-service, and automated platforms.
Key Responsibilities:
Manage one or more customer service or service desk functions
Act as the primary point of contact for service users and customers reporting issues, requesting information, access, or other services
Deliver customer service through multiple channels incl...