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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Description
- Provide timely technical assistance for Freshservice-related issues.
- Maintain system uptime and configuration integrity.
- Enable efficient use of Freshservice features across IT teams.
- Support business operations through proactive maintenance and guidance.
Scope of Services
Incident Management & Issue Resolution
- Troubleshooting and resolving platform issues (e.g., login problems, workflow failures, automation errors).
- Diagnosing performance-related issues or slow response times.
- Coordinating with Freshservice support (Freshworks) for escalations when necessary.
- Maintaining a ticket log and resolution documentation.
Configuration & Administration Support
- Assistance with setting up or modifying:
- Workflows, automation rules, and SLA policies.
- Ticket forms, categories, and templates.
- User rol...