Job Description
JobPurpose TheTechnicalSupportOfficerisresponsiblefordeliveringhigh-qualitycustomerservice,administrativesupport,andtechnicalassistancetocustomers,colleagues,andexternalstakeholders.Actingasafrontlinerepresentativeofthedepartment,thepostholderwillprovideadvice,guidance,andtechnicalsupportforroutineenquiriesandservicerequests.Theroleinvolvessupportingbothoffice-basedandfieldoperations,ensuringservicesaredeliveredefficiently,accurately,andinaccordancewithorganisationalpoliciesandprocedures. KeyResponsibilities Provideaprofessionalandcustomer-focusedfrontlineserviceasthefirstpointofcontactforcustomers,internaldepartments,partneragencies,andmembersofthepublic. Respondtocustomerenquiriesthroughvariouschannelsincludingtelephone,email,onlinesystems,andface-to-faceinteractions. Delivertechnicalandadministrativesupporttodepartmentaloperations,ensuringservicesaredeliveredefficientlyandeffectively. Investigate,resolve,orescalatecustomerissuesandtechnicalquerieswithinagreedservicestandards. Mainta...