💼 Full-Time Position

Technical Support Professional Lead

🏢
Solugenix
📍 clark freeport and special economic zone, central luzon, Philippines
📍
Location
clark freeport and special economic zone, Philippines
📅
Posted
June 05, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Technical Support Professional Lead

Clark, Philippines (Onsite)

Full-Time

JPC - 20243


Summary

Act as a technical resource for Technical Support Professionals to resolve more complex issues and answer questions.


Essential Duties and Responsibilities:

The essential duties and responsibilities can include the following. However, other duties may be assigned.

  • Act as a resource for Technical Support Professionals to ask technical questions to.
  • Solve complex issues that Technical Support Professionals are unable to solve.
  • Responsible for reviewing case details, providing feedback or next steps for a TSP to take, or working the case until a resolution is found.
  • Communicate issue resolution to TSP.
  • Escalate cases to the appropriate department at the customer or vendo...