Job Description
Are you passionate about technology and problem-solving? We are hiring Technical Support Representatives to assist customers with troubleshooting technical concerns and delivering excellent service across phone, chat, and email channels.
You will handle issues related to internet connectivity, software applications, devices, and account access while ensuring fast and accurate resolution. This role is ideal for fresh graduates, career starters, and individuals looking to build a career in the IT and BPO industry.
Key Responsibilities
Provide technical support via phone, chat, and email
Troubleshoot internet, software, device, and account-related issues
Guide customers through step-by-step solutions
Diagnose issues and identify root causes
Document customer interactions and resolutions accurately
Escalate complex issues to higher-level support teams when needed
Maintain service quality, productivity, a...
You will handle issues related to internet connectivity, software applications, devices, and account access while ensuring fast and accurate resolution. This role is ideal for fresh graduates, career starters, and individuals looking to build a career in the IT and BPO industry.
Key Responsibilities
Provide technical support via phone, chat, and email
Troubleshoot internet, software, device, and account-related issues
Guide customers through step-by-step solutions
Diagnose issues and identify root causes
Document customer interactions and resolutions accurately
Escalate complex issues to higher-level support teams when needed
Maintain service quality, productivity, a...